Qlocx Terms and Conditions

Last updated: 2026-04-08

These Terms and Conditions govern the access to and use of the Qlocx mobile application and the related services provided by Qlocx AB, company registration number 556881-4833, Surbrunnsgatan 14, Sweden, email: info@qlocx.com (“Qlocx”, “we”, “us” or “our”).

By creating an account, logging in, accessing, or using the Qlocx app or any related service, you accept these Terms and Conditions.

1. Scope of the Service

Qlocx provides a technology platform for connected access and storage services. The Qlocx app and related services may include, for example:

Delivery

A service where a Qlocx-controlled lock is installed on a space, such as a container, door, cabinet, locker or similar unit, to which transport companies may deliver goods intended for a User who has access to that space. The User may in the app view incoming and completed deliveries, manage the User profile, and, where the User has administrator rights, grant access to other Users.

Access Control

A service where a User may open a locked space equipped with a Qlocx-controlled lock through the Qlocx app. A User with administrator rights may also assign access to other Users.

Rental

A service where a User may, through the Qlocx app, register an individual item number for a machine or other item in order to rent or return that item. A User with administrator rights may also grant access to other Users. Rental companies may receive notifications relating to rented or returned items.

Smart Store

A service where a User may, through the Qlocx app, scan out goods from a space. Qlocx may track stock levels and, where configured, trigger a replenishment request when stock reaches a predefined threshold. The User may also view history, view available assortment, perform inventory actions, add goods, and, where the User has administrator rights, grant access to other Users.

The Service may be made available in different countries and may vary depending on location, partner, property, customer setup, type of unit, or local configuration.

2. User Roles

The Service may be used by, for example:

  • private individuals,

  • residents in housing associations or properties,

  • employees of companies,

  • drivers or transport personnel,

  • technicians or service personnel, and

  • administrators.

Different Users may have different permissions and access rights in the Service. Qlocx may assign, restrict, or remove access rights based on the setup chosen by the relevant customer, administrator, or partner.

3. Account Registration and Access

To use all or parts of the Service, you may need to create a Qlocx account or be invited by an administrator.

You are responsible for ensuring that:

  • the information you provide is accurate and up to date,

  • your login details and mobile device are kept secure,

  • you use the Service only for lawful and intended purposes, and

  • you notify Qlocx without undue delay if you suspect unauthorized access to your account or misuse of the Service.

A transport driver or other operational user may also be a User with an individual account.

4. Administrator Rights

Certain Users may be granted administrator rights. An administrator may, depending on the setup of the Service:

  • invite Users,

  • assign or remove access to a space or service,

  • manage user permissions,

  • view service-related history and events, and

  • perform service administration actions in the app.

An administrator may remove a User’s access to a specific space or service, but cannot delete the User’s Qlocx account unless separately authorized by Qlocx.

5. Technical Operation of the Service

Qlocx-controlled locks and units may operate through Bluetooth Low Energy (BLE), internet-based API communication, or other technical methods determined by Qlocx.

The Service depends on, among other things:

  • mobile devices,

  • app functionality,

  • internet or mobile connectivity,

  • third-party systems,

  • hardware status,

  • power supply,

  • building or site infrastructure, and

  • correct system configuration.

Qlocx does not guarantee uninterrupted, error-free, or always available operation of the Service.

6. Acceptable Use

You may only use the Service for its intended purpose and in accordance with applicable law.

You may not:

  • use the Service in a fraudulent, unlawful, or abusive manner,

  • attempt to gain unauthorized access to spaces, systems, accounts, devices, or data,

  • interfere with, damage, reverse engineer, or circumvent the Service or any connected hardware or software,

  • misuse administrator functions,

  • use another person’s account or credentials without authorization, or

  • use the Service in a way that could create security risks for Qlocx, other Users, partners, or property.

7. Third Parties and Qlocx’s Role

Qlocx is a technology platform and infrastructure provider.

Unless expressly stated otherwise, Qlocx:

  • does not own the goods, items, or materials stored in a space,

  • is not the seller of goods,

  • is not the rental provider of rented items,

  • is not the carrier or transport provider,

  • does not handle payments, and

  • is not the insurer of any goods, items, or stored contents.

Goods, items, and materials stored in a Qlocx-connected space may belong to the User, a rental company, a material supplier, or another third party.

8. Delivery Service

In the Delivery service, Qlocx may provide a transport company with access to a specific space when a transport company has goods to deliver to a User who has access to that space.

The User may view delivery-related status and history in the app where such functionality is available.

Qlocx is not responsible for the transport of goods, delivery performance, delivery timing, or the condition of goods before, during, or after transport.

9. Access Control Service

In the Access Control service, a User may use the Qlocx app to open a locked space equipped with a Qlocx-controlled lock.

Qlocx is not responsible for the condition, ownership, legality, or use of the physical space itself, except for the Qlocx-controlled components and systems to the extent expressly agreed.

10. Rental Service

In the Rental service, a User may register an individual item number in the app in order to rent or return a machine or other item.

Qlocx may notify the relevant rental company of rentals, returns, comments, and related service events.

Qlocx is not responsible for the rented item, its condition, availability, safety, suitability, or the rental company’s invoicing, terms, or obligations.

11. Smart Store Service

In the Smart Store service, a User may scan out goods from a space using the Qlocx app. The Service may also support stock control, inventory actions, assortment display, and replenishment notifications.

Where Smart Store is configured in “store mode” or equivalent, Qlocx may notify the relevant material supplier about scanned-out or purchased goods and low-stock events.

Qlocx only communicates service-related information to the relevant supplier. Any invoicing, payment, supply, pricing, tax handling, or contractual sale of goods is handled by the relevant supplier or other third party, not by Qlocx.

12. Personal Data Processing

Qlocx processes personal data necessary to provide and operate the Service.

This may include:

  • first name and last name,

  • phone number,

  • email address,

  • account and login data,

  • access rights and user role,

  • service logs and event data, and

  • service-related transaction data.

Qlocx processes personal data for purposes such as:

  • account creation and account management,

  • authentication and access control,

  • provision of the Service,

  • service administration,

  • troubleshooting and support,

  • security and incident investigation,

  • service improvement,

  • communication relating to the Service, and

  • compliance with legal obligations or the establishment, exercise, or defence of legal claims.

Under GDPR, personal data processing must have a lawful basis, such as performance of a contract, legal obligation, or legitimate interests, and consent is not always the correct basis for ordinary service operation. 

13. Sharing of Personal Data

Qlocx may share personal data with relevant third parties to the extent necessary for the relevant service.

Examples include:

Transport companies:

phone number, email address, and the address of the relevant space.

Rental companies:

first and last name, phone number, email address, company name, address of the relevant space, rented or returned goods, and user comments.

Material suppliers:

first and last name, phone number, email address, company name, customer number, address of the relevant space, scanned-out or purchased goods, and the User’s goods marking or related item notation.

Qlocx may also share data with technical suppliers, hosting providers, support providers, and other processors or partners as necessary for the operation, support, security, and maintenance of the Service.

14. Location-Related Functionality

When you use an opening or access function in the app, Qlocx may determine whether you are at or near the relevant space based on the location of the space and the opening event.

Qlocx does not store GPS coordinates in its database as part of ordinary operation, based on the information currently provided for this version of the Service.

15. Service Logs and Event Data

Qlocx may log and process service-related events and usage data, including for example:

  • openings,

  • access attempts,

  • deliveries,

  • rentals and returns,

  • scanned-out or purchased goods,

  • stock or balance changes,

  • administrator actions, and

  • other relevant service events.

Such logs may be used for:

  • service delivery,

  • troubleshooting,

  • support,

  • security,

  • misuse prevention,

  • incident investigation,

  • audit purposes,

  • service analytics, and

  • improvement of the Service.

16. Retention and Deletion

Qlocx will retain personal data only for as long as necessary for the relevant purposes and in accordance with applicable law. GDPR requires personal data not to be kept longer than necessary and requires transparency about storage periods or the criteria used to determine them. 

If a User requests deletion of the User account, Qlocx will delete the User account and personal data directly connected to that account, unless retention is required by applicable law or is necessary to establish, exercise, or defend legal claims.

Historical transaction, service, and operational data may remain where such data no longer identifies, and can no longer reasonably be linked to, an identified or identifiable natural person. Under GDPR, truly anonymised data falls outside the GDPR, while data that can still be linked back to a person remains personal data. 

17. User Rights

Where required by applicable data protection law, you may have the right to:

  • request access to your personal data,

  • request correction of inaccurate personal data,

  • request deletion of personal data,

  • request restriction of processing,

  • object to certain processing, and

  • lodge a complaint with the competent supervisory authority.

In Sweden, complaints regarding personal data processing may be made to the Swedish Authority for Privacy Protection (IMY). 

18. Security

Qlocx takes reasonable technical and organizational measures to protect the Service and personal data against unauthorized access, misuse, loss, and unlawful processing.

However, no mobile app, connected hardware environment, wireless communication, or internet-based service can be guaranteed to be completely secure.

19. User Responsibility for Phone, Credentials, and Information

You are responsible for:

  • the security of your phone and account credentials,

  • protecting your login details from unauthorized use,

  • ensuring that data entered by you is correct,

  • ensuring that registered comments, item numbers, or transaction information entered by you are accurate, and

  • informing Qlocx of relevant account issues.

Qlocx is not responsible for loss, damage, unauthorized access, failed service events, or incorrect outcomes caused by:

  • incorrect information entered by the User,

  • the User losing access to the User’s phone,

  • the User’s account being compromised through circumstances outside Qlocx’s reasonable control, or

  • misuse of the Service by the User or a third party using the User’s account or device.

20. Goods, Stored Items, and Liability

Qlocx is not responsible for goods, items, materials, or other contents stored in spaces where a Qlocx control unit, controller card, lock, or related equipment is installed.

Qlocx is never responsible for goods during transport.

If theft, vandalism, unauthorized access, damage, or another incident occurs in relation to a physical unit or stored contents, the relevant matter shall be handled with the owner of the goods, the transport company, the rental company, the material supplier, the property owner, the police, the insurer, or another relevant party, depending on the circumstances.

Where legally permitted and technically possible, Qlocx may assist by providing relevant service logs for investigation purposes.

21. Service Interruptions and Corrective Actions

If a disruption, fault, or malfunction occurs in the Qlocx system, Qlocx undertakes to address issues relating to Qlocx’s own systems within a reasonable time.

Qlocx is not responsible for delays, faults, or interruptions caused by:

  • transport companies,

  • rental companies,

  • suppliers,

  • property owners,

  • customer-side configurations,

  • internet or mobile network issues,

  • hardware outside Qlocx’s control,

  • power failures, or

  • other third-party or external circumstances.

22. Suspension, Restriction, and Termination

Qlocx may suspend, restrict, or terminate access to the Service, a specific function, or a User account where reasonably necessary due to:

  • suspected misuse,

  • security risks,

  • technical issues,

  • maintenance,

  • legal compliance,

  • contractual requirements, or

  • protection of Qlocx, Users, partners, property, or the Service.

A customer or administrator may remove a User’s access to a specific space or service. Qlocx may shut down an account where necessary in accordance with these Terms and Conditions or applicable law.

23. Camera Surveillance

Some spaces or surrounding areas where the Service is used may in some cases be subject to camera surveillance by the owner of the space or another third party.

Qlocx does not own such camera equipment and does not have access to the video material unless separately agreed.

24. Changes to the Service

Qlocx may at any time:

  • modify, update, improve, restrict, or discontinue parts of the Service,

  • update the app,

  • change technical functionality,

  • change integrations or supported features, and

  • implement security updates or other operational changes.

Qlocx will use reasonable efforts to communicate material changes through the app, website, email, or another appropriate channel where appropriate.

25. Governing Law and Disputes

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sweden.

Any dispute arising out of or in connection with these Terms and Conditions shall be finally settled by the ordinary courts of Sweden, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance.

26. Contact

If you have questions about these Terms and Conditions or the Service, you may contact:

Qlocx AB

Company registration number: 556881-4833

Address: Surbrunnsgatan 14, Sweden

Email: info@qlocx.com

This website uses cookies

Cookies ("cookies") consist of small text files. The text files contain data which is stored on your device. To be able to place some type of cookies we need your consent. We at , corporate identity number use these types of cookies. To read more about which cookies we use and storage duration, click here to get to our cookiepolicy.

Manage your cookie-settings

Necessary cookies

Necessary cookies are cookies that need to be placed for fundamental functions on the website to work. Fundamental functions are for instance cookies that are needed for you to use menus and navigate the website.

Functional cookies

Functional cookies need to be placed for the website to perform in the way that you excpect. For instance to remember which language you prefer, to know if you are logged in, to keep the website secure, remember login credentials or to enable sorting of products on the website in the way that you prefer.

Statistical cookies

To know how you interact with the website we place cookies to collect statistics. These cookies anonymize personal data.

Ad measurement cookies

To be able to provide a better service and experience we place cookies to tailor marketing for you. Another purpose for this placement is to market products or services to you, give tailored offers or market and give recommendations on new concepts based on what you have bought from us previously.
Confirm choices Accept all