Privacy Policy

Updated: 2023- 08- 03

 

In this Privacy Policy, we describe how we handle and protect your personal data. The privacy policy covers, among other things, our handling of personal data when using our websites and digital channels, when communicating with us and in connection with the use of services and apps that refer to this policy.

The privacy policy does not cover the handling of personal data that we carried out on behalf of our customers as a so-called personal data processor.

Personal data is meant information that, directly or indirectly, can identify you, e.g. your name or the IP address your device uses.

It is important to us that you feel safe with how we handle your personal data. We take measures to ensure that your personal data is protected and that the handling takes place in accordance with applicable rules and laws as well as our internal guidelines and routines.

 

Who is covered by this privacy policy?

This privacy policy covers:

• Users of our websites and digital channels, as well as our apps and services who refer to this policy.
• Contact person at a customer, potential customer, supplier or partner of Qlocx.
• External person that has contact or in other ways communicates with Qlocx.
• Relatives of our employees.

 

 

Who is responsible for handling personal data?

Qlocx AB, org. no. 556881-4833, (" we ", " us ", " our ") is responsible for handling your personal data as described in this privacy policy. Contact details can be found further down.

 

 

What personal data do we collect?

We only collect the personal data we need. What personal data we collect about you depends on how you interact with us.

We collect and process the following categories of personal data:

• Identity information. Data that makes it possible to identify you, e.g. your name.
• Contact details. Information that makes it possible to contact you, e.g. address, e-mail address and telephone number.
• Profile information. Data relating to your profile, e.g. your title, name and address of the company or organization to which you belong.
• User Generated Data. Information about your activity and use of our websites, digital channels, apps and services, e.g. your clicks and visits.
• Order and ordering information. Information about ordered goods or services, e.g. the product or service, price and delivery or assignment time.
• Communication. Content of communications with us, e.g. content of emails or responses you provide when participating in a survey.
• Image and sound material. Data such as your image and your voice that has been photographed or recorded, e.g. photograph, film or sound recording.
• Educational information. Information about training courses that you have participated in, e.g. time of the training and type of training.
• Technical data. Technical data about the device you use when visiting our website or digital channels or when using the service, e.g. IP address, version of app, type of device and version of browser and operating system.

 

Based on the information we collect about you, we may also process information derived from this information:

• Purchase and order history.
• User behavior on our websites, in our digital channels, services and apps.
• Customer segment or profile.
• Communication history.
• Activity history such as previous trainings, events and webinars you have attended.

 

From where do we collect personal data?

We collect personal data from:

 

Yourself

We collect personal data from you when you contact us, visit our websites or other digital channels, register for a training course or event, create a user account in our apps or participate in a survey.

Social networking platforms

If you visit our channels on social networking platforms (e.g. Facebook or LinkedIn), we collect personal data that you provide to us through these channels.

Collaborative partners

We may collect your personal data from partners, e.g. in connection with us carrying out an event or another activity together with such a partner.

Publicly available sources

We may collect your personal data from publicly available sources, e.g. websites, various registers and databases.

External persons

We may also collect personal data about you from other external persons who provide us with your personal data, e.g. in connection with communication.

Information services

We may collect personal data about you from information services that we use, e.g. information services.

Employees and persons employed by us

We may also collect personal data about you from employees and other persons hired by us who provide us with your personal data, e.g. in connection with communication or when these people voluntarily provide us with your information.

 

Why do we process your personal data?

Below we list why we handle personal data in different cases. All cases do not have to apply to you, but depending on the relationship you have with us, see the section above about who is covered by this privacy policy.

 

Manage orders

When you order goods and services, we process your personal data for this purpose, e.g. to register the order and communicate with you regarding the order.

 

Manage the relationship with customers, suppliers and partners

If you are a contact person for a customer, supplier or partner to Qlocx; we process your personal data to manage the customer or supplier relationship or collaboration, e.g. to register you as a contact person, manage and archive agreements and to administer invoices.

 

Manage customer records

If you are the contact person for a customer included in the customer register, we use your personal data to manage the customer register, e.g. to register as a contact person in the customer register.

Follow up and evaluate the relationship with customers, suppliers and partners

We handle your personal data as a contact person for a customer, supplier or partner to Qlocx when it is necessary to follow up and evaluate the customer or supplier relationship or collaboration.

 

Conduct analytics to generate customer insights

We use your personal data to carry out analyzes to produce customer insights. This is so that we can gain a better understanding and insight into our customers' behaviors and patterns, e.g. purchase and ordering patterns and thereby enable us to adapt our offer at the customer level. Some profiling of your data may take place for this purpose, but we do not carry out any profiling for so-called automated decision-making that has legal consequences or otherwise significantly affects you.

 

Communicate about us and our business

We use your personal data to communicate about us and our business in various channels. You can unsubscribe from mailings at any time by clicking on the unsubscribe link in the mailing or by contacting us.

 

Communication between employees and external persons

In connection with communication, e.g. through e-mail, between employees and external persons, where applicable, we handle your personal data.

 

Communicate offers and marketing in different channels

We handle your personal data to communicate offers and marketing to you from us and our partners in various digital channels, e.g. via e-mail or on social media. You can unsubscribe from mailings at any time by clicking on the unsubscribe link in the mailing. For this purpose, some profiling of your data may take place through analysis of your use of our websites, digital channels, apps and services. However, we do not carry out any profiling for so-called automated decision-making that has legal consequences or otherwise significantly affects you.

 

Conduct sales meetings

If you are the contact person for an existing or potential customer, we use your personal data in connection with conducting sales meetings, both physical and digital meetings, e.g. to book the sales meeting and follow up completed sales meetings.

Respective companies covered by this privacy policy are responsible, as a starting point, for their own use of your personal data for this purpose.

 

Manage our newsletters

We process your personal data to manage our newsletter, e.g. to send out the newsletter. You can unsubscribe from mailings at any time by clicking on the unsubscribe link in the newsletter.

 

Follow up and evaluate the business

We use your personal data to compile reports on an overall level and statistics for the purpose of following up and evaluating the business.

 

Develop and improve operations

We use your personal data when we carry out overall analyzes to develop and improve our operations, our business methods and strategies. No profiling takes place within the scope of this treatment.

 

Document the business

We use your data to document our operations, where applicable, e.g. to manage and save agreements, decision documents, protocols and presentations.

 

Carry out trainings, events and other activities

When you register for a training, event or other activity that we arrange, we process your personal data in order to carry out the training, event or activity, e.g. to register your participation or to communicate with you about the training, event or activity.

 

Conduct webinars

If you register for a webinar that we arrange, we use your personal data to conduct the webinar, e.g. to register your participation and communicate with you about the webinar.

 

Answer questions and provide customer service

If you contact us, e.g. by email or phone, we process your personal data that you share with us in order to answer your question and, if the company or organization to which you belong is a customer of ours, to provide customer service.

 

Conduct surveys

We handle your personal data if you participate in a survey that we carry out, e.g. in our digital channels or in mailings, in order to collect your opinions about our business and our products and services.

 

Provide our apps and services

If you have registered a user account for an app or a service that refers to this policy, we process your personal data to provide the relevant app or service to you, e.g. to provide you with access to the App or Service and to manage your user account. You need to provide the information we request when you register your user account. Otherwise, you cannot use the App or the Service.

 

Communicate about our apps and services

If you use our apps and services, we process your personal data to communicate with you regarding these, e.g. notify you of updates to the App or Service, provide operational information, or to answer questions you have about the App or Service.

 

Enable functionality on our websites

To enable functionality on our websites, e.g. to remember your settings, we process your personal data when necessary. This is to be able to provide a better user experience on our websites.

 

Track and evaluate the use of our websites, digital channels, apps and services

If you use our websites, digital channels or apps and services that refer to this policy, we use your personal data to follow up and evaluate how our digital channels, apps and services are used, e.g. to collect and analyze visitor and user statistics about how you use our websites, digital channels, apps and services.

 

Recording of phone calls and video meetings for training and quality purposes

If you contact us by phone, we may record the phone call or video meeting for training and quality purposes. In such a case, you will receive information about this when you call in or join the meeting and can choose whether you object to the call or meeting being recorded for this purpose.

 

Ensure necessary technical functionality and security

We use your personal data to ensure necessary technical functionality and security on our websites, in our apps, services and IT systems, e.g. in security logging, error handling and backup.

 

Manage and respond to legal requirements

We process your personal data if it is necessary to handle and respond to a legal requirement, e.g. in connection with a dispute or legal process. For this purpose we may share certain information with other recipients, see further below for more information.

 

Fulfill legal obligations

In order to fulfill legal obligations that we have, we process your personal data if necessary, e.g. to meet requirements in accounting or data protection legislation. For this purpose we may share certain information with other recipients, see further below for more information.

 

Collaborative partners

In connection with events and other activities, we share personal data with the partners with whom we arrange the activity together.

 

Social networking platforms

We use various social networking platforms, e.g. to communicate offers or to provide information about our apps and services, and in connection with that we share certain information with these social networking platforms. When we automatically share personal data with these platforms, where applicable, we and the social network platform concerned are jointly responsible for the collection and transmission of your personal data through the use of cookies and similar technologies. In such a case, however, we and the platform concerned are solely responsible for the subsequent use of your personal data. We have entered into special arrangements with the relevant platforms that describe the role and responsibility that we and the respective platform have in the use of your personal data. You have the right to receive the essential content of these arrangements, see further in our detailed information on the handling of your personal data.

 

External persons

When we communicate, e.g. by e-mail, with external persons we share the personal data that you or others provide to the external person.

 

Service providers

In order to manage personal data, we share personal data with service providers that we have engaged. These service providers provide, for example, IT services (eg storage) and communication services (which enable us to send you messages and newsletters). When the service providers process personal data on our behalf, they are personal data assistants to us and we are responsible for handling your personal data. They may not use your personal data for their own purposes and they are obliged by law and by agreement with us to protect your data.

 

Other recipients

In some cases, when necessary, we share your personal data with other recipients for certain purposes:

• manage a merger or sale of the business,
• manage and respond to legal requirements,
• fulfill legal obligations,
• respond to a lawful request, and
• protect and ensure the safety of our staff.

Examples of recipients are external advisers, authorities, courts, the police and potential buyers or sellers if we were to sell the business.

 

What rights do you have?

You have certain rights under current data protection legislation in relation to the personal data we have collected about you.

 

You have the right to:

• Request access to and a copy of the personal data we store about you.
• Request correction of personal data that you consider to be incorrect or incomplete.
• Withdraw your consent when we process your personal data based on your consent.
• Request deletion under certain circumstances, but not if, for example, we are obliged by law to preserve the data.
• Unsubscribe from marketing and mailings, for example by clicking on an unsubscribe link in the mailing.
• Request that the processing of your personal data be restricted under certain circumstances.
• Object to processing based on our or another's legitimate interest for reasons relating to your specific situation.
• Move your data (data portability) in appropriate circumstances by requesting a copy of the personal data concerning you in a structured format (data portability) that you can transfer to another recipient.

If you wish to exercise your rights, please contact us at the contact details below.

 

Where we process personal data

We always strive to save personal data within the EU. In some cases, your personal data is shared with recipients outside the EU/EEA area, e.g. service providers that we have engaged.

To ensure that the personal data is protected, we ensure that there are appropriate safeguards in place with all service providers who handle your personal data outside the EU/EEA area, e.g. The EU Commission's standard contractual clauses (Standard contractual clauses for international transfers (europa.eu)), and – if necessary in light of the recipient country's legislation – supplementary safeguards.

If you want to know which countries outside the EU/EEA area your personal data is transferred to and which protective measures we have taken, you can contact us using the contact details you will find below.

 

Updates to this privacy policy

We may update this privacy policy from time to time. For example, we may collect additional information or use the information for purposes other than those stated in the text. In such case, we will notify this in advance in an appropriate manner, e.g. by displaying a notice on the website or by e-mail. The latest version of the privacy policy is all published on this page.

 

Do you have any questions?

If you have questions about this policy or the handling of your personal data or want to assert your rights, you are welcome to contact us. If you are not satisfied with the answer you have received, you have the right to lodge a complaint with the supervisory authority (Integritetsskyddsmyndigheten, IMY, in Sweden).

 

 

Company	Contact details
Qlocx AB Org.no:556881-4833	Phone number: +46(0)8-121 08 901 Address: Birger Jarlsgatan 57A, 113 56 Stockholm E-mail: info@qlocx.com